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Customer Service in 2012 (And Beyond)
Guest Author, Esteban Kolsky is the Principal and Founder of ThinkJar. I am constantly asked, especially this time of the year, what is going to happen next year. The question comes from everyone I...
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How to Socialize Your Customer Service Team
Guest author, Ashley Furness, Software Advice Analyst A customer service complaint left unattended on social media can transform into a public relations disaster. It’s something like handing your...
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May I Recruit Your Help in a Knowledge Management Research Project?
By Esteban Kolsky Late in 2011 I conducted my first market research project on Knowledge Management. I wanted to get an idea of what was going on in the world, what projects you (royal you, not you...
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